What is your return policy?
All sales are final. However, if you received a damaged, defective, or wrong item, please contact us at email@example.com, and we will respond within 24-48 hours.
Can I exchange an item?
- We only accept exchange requests for apparel items of the same article in a different size. You can submit an exchange request within 7 days after receiving your order.
- Item(s) must be sent back in original condition. The item(s) must be unharmed, unworn, unaltered, and free from any odors. Item(s) must be in original packaging with tags still attached. If items do not fit these requirements, they will be sent back to the customer at his/her expense.
- If an exchanged item is out of stock, we will credit the payment method used for the initial purchase.
- To start an exchange request please contact us at firstname.lastname@example.org, and we’ll respond within 24 hours.
How long will it be before I get an exchange?
Please allow up to 7-14 days from the day we receive your item for processing, inspection, and shipment.
Can I change or cancel an order once it has been placed?
If you wish to change or cancel your order, please contact us at email@example.com as soon as possible.
How much does shipping cost?
Your shipping cost will be calculated according to the size of the order you’re placing, the destination it needs to be shipped to, and the UPS service of your choosing. The shipping costs vary; please check your shipping cost at checkout.
Do you ship internationally?
We only ship domestically in the U.S. However, we plan on expanding in the future.
When will my order be shipped?
Please allow up to 7-10 business days for your order to be shipped.
Where is my order?
If your order has been dispatched, you have received a shipping email with your UPS tracking number. With this number, you can track your parcel on www.ups.com.
All of our apparel products have detailed sizing information within their respective product description page.
Where can I find more information on a product?
All products on our website are provided with an extensive product description. Please scroll down on the product page to find the product description and size chart.
Can I buy water at wholesale pricing for my retail location(s)?
We appreciate your interest in selling YÔR Water! Please reach out to firstname.lastname@example.org with your request, including retail location(s), and we’ll be in touch with you within 48 hours.